Terms & Conditions
These Terms & Conditions apply to all purchases made through the website of Jonathan & Victoria London. By accessing our website and placing an order, you agree to be bound by the terms outlined below.
1. Applicability
These Terms & Conditions apply to all offers, orders, and agreements concluded through the website of Jonathan & Victoria London. By placing an order, you confirm that you have read, understood, and agreed to these conditions.
2. Product Information
We strive to provide accurate, complete, and up-to-date information regarding our products at all times. However, minor differences, typographical errors, or inaccuracies may occur.
Product images are for illustrative purposes only and may differ slightly from the actual product. Jonathan & Victoria London reserves the right to correct errors or update product information at any time without prior notice.
3. Orders & Payment
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Orders will only be processed once full payment has been successfully received.
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Available payment methods may vary depending on your country or region.
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It is the customer's responsibility to verify which payment methods are available before completing a purchase.
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In the event of failed or incomplete payments, orders will not be processed.
We reserve the right to refuse or cancel any order at our discretion.
4. Order Processing & Delivery
Processing Time
Orders are typically processed within 1–3 business days.
Shipping Time
Estimated delivery time is 3–7 business days, depending on the destination and local postal services.
Shipping Origin
All orders are shipped directly from our international supplier or fulfillment partner, which may be located in China.
Please note that delivery times are estimates and may vary due to customs clearance, holidays, or unforeseen delays beyond our control.
5. Cancellations & Returns
For information regarding cancellations, returns, and refunds, please refer to our Returns & Refunds Policy, which forms an integral part of these Terms & Conditions.
6. Liability
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Jonathan & Victoria London is not responsible for lost, delayed, or damaged shipments when tracking information confirms that the package has been delivered.
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Customers are responsible for ensuring that their shipping address is accurate and complete.
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We are not liable for delivery issues resulting from incorrect or incomplete address details provided by the customer.
7. Intellectual Property
All content on this website, including but not limited to text, images, graphics, logos, and designs, is the intellectual property of Jonathan & Victoria London and is protected by applicable copyright and intellectual property laws.
Unauthorized use, reproduction, or distribution of any content without prior written consent is strictly prohibited.
8. Complaints Procedure
Any complaints or concerns must be submitted in writing via email to info@jonathanvictorialondon.com.
We aim to respond to all complaints within 5 business days of receipt.
9. Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of the Netherlands, without regard to conflict of law principles.
10. Amendments
Jonathan & Victoria London reserves the right to amend or update these Terms & Conditions at any time. Any changes will become effective immediately upon publication on our website.
11. Contact Information
For questions regarding these Terms & Conditions, please contact us at:
Business Name: Jonathan & Victoria London
Email: info@jonathanvictorialondon.com