Shipping & Delivery Policy

At Jonathan & Victoria London, we are committed to delivering your order as quickly, safely, and efficiently as possible. This Shipping & Delivery Policy outlines how orders are processed, shipped, and delivered.

By placing an order on our website, you agree to the terms outlined below.

1. Order Processing Time

  • Orders are typically processed within 1–3 business days after successful payment.

  • Once your order has been dispatched, you will receive a confirmation email with tracking information.

  • Orders are not processed on weekends or public holidays.

2. Estimated Delivery Time

  • The average delivery time is 3–7 business days, depending on your location.

  • Delivery times are estimates and may vary due to high order volume, customs clearance, carrier delays, or other unforeseen circumstances.

  • Jonathan & Victoria London is not responsible for delays caused by factors beyond our control.

3. Shipping Method & Origin

  • All orders are shipped directly from our international supplier or fulfillment partner.

  • Our supplier may be located in China or another international location.

  • Due to international shipping, customs duties, import taxes, or other fees may apply, depending on the destination country.

  • Any customs-related charges are the responsibility of the customer.

4. Shipping Costs

  • Shipping costs are clearly displayed during the checkout process.

  • Costs may vary based on package weight, destination, and selected shipping method.

  • Any additional charges incurred during shipping (such as customs fees) are not included in the shipping cost unless explicitly stated.

5. Tracking & Delivery Confirmation

  • All shipments include tracking information where available.

  • Once tracking confirms that the package has been delivered to the provided address, responsibility for the shipment transfers to the customer.

  • Jonathan & Victoria London cannot be held liable for lost or stolen packages after delivery has been confirmed.

6. Address Responsibility

  • Customers are responsible for providing a complete and accurate shipping address at checkout.

  • Any errors or changes to the shipping address must be reported within 24 hours after placing the order.

  • Address changes cannot be guaranteed once an order has been processed or shipped.

7. Incorrect, Delayed, or Undeliverable Packages

  • If a package is returned due to an incorrect address or failed delivery attempts, the customer may be responsible for additional reshipping costs.

  • Refunds will not be issued for orders that cannot be delivered due to customer-provided address errors.

8. Contact Information

If you have any questions regarding shipping or delivery, please contact us at:

Business Name: Jonathan & Victoria London
Email: info@jonathanvictorialondon.com