How long does delivery take?
Our typical delivery timeline is as follows:
Order handling time: 1–2 business days
Transit time: 6–8 business days
Estimated total delivery time: 7–10 business days
For more detailed information, please review our Shipping Policy on our website.
Do you offer free shipping?
Yes. Jonathan & Victoria London provides free shipping on all orders delivered within the United Kingdom. Shipping costs for international orders are calculated during checkout depending on the destination.
Where is Jonathan & Victoria London based?
Jonathan & Victoria London is a United Kingdom–based business offering carefully selected products to customers around the world.
What should I do if I receive a damaged or defective item?
If your item arrives damaged or defective, please contact our support team as soon as possible. We will arrange a replacement at no additional cost. Returned items must be reported within 30 days of receiving your order.
Can I cancel my order after it's placed?
Yes. Orders can usually be cancelled within 24 hours after they are placed. If you need to cancel your order, please email us as soon as possible at info@jonathanvictorialondon.com.
What is your return policy?
We offer a 30-day return period from the date your order is delivered. Items must be unused, in their original condition, and returned with all packaging, tags, and accessories. Full details can be found in our Refund & Return Policy.
When will I receive my refund?
Once your returned item has been received and inspected, your refund will be processed. In most cases, the refund will appear on your original payment method within up to 7 business days, depending on your bank or payment provider.
Do your products come with a guarantee?
Yes. We offer a 30-day satisfaction guarantee on all purchases. If there is an issue with your product, our team will work with you to resolve it quickly.
How can I contact customer support?
You can reach our customer support team by emailing info@jonathanvictorialondon.com. Our team aims to respond to all inquiries within 1–2 business days.
Do you ship internationally?
Yes. Jonathan & Victoria London accepts orders from customers worldwide. Please note that free shipping currently applies only to deliveries within the United Kingdom.
Do you have a physical store?
No. We operate as an online-only store, which allows us to offer competitive pricing and a wider selection of products.
Can I place a bulk order?
Yes, we accept bulk and large orders for businesses or organizations. Please contact us at info@jonathanvictorialondon.com for more information.
How do exchanges work?
If you would like to exchange an item for a different size, color, or product, please contact our support team. We will guide you through the exchange process. For full details, please refer to our Refund & Return Policy.
How can I track my order?
Once your order has been shipped, you will receive an email with your tracking number and a link to follow your delivery. You can also track your order anytime via our Track Your Order page.